Coca-Cola is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Associate. our team as a Customer Care Associate, assisting Coca-Cola customers from the comfort of your own home. Utilize your excellent communication skills to address inquiries, resolve issues, and provide exceptional service via phone, email, and chat. Collaborate with a dynamic team to ensure customer satisfaction and uphold the Coca-Cola brand reputation. Apply now This is a full-time position with the opportunity to work from home. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our valued consumers
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat regarding product information, promotions, and general inquiries.
- Resolve customer complaints and issues in a timely and professional manner.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain accurate and detailed customer records in the company database.
- Collaborate with other team members to ensure prompt resolution of customer issues and provide a seamless customer experience.
- Provide product recommendations and assist customers in making purchasing decisions.
- Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information to customers.
- Identify and escalate any customer trends or issues to the appropriate departments for resolution.
- Meet or exceed individual and team performance metrics, including customer satisfaction scores, response times, and order processing accuracy.
- Continuously seek opportunities for process improvements and contribute ideas to enhance the customer experience.
- Embody the company's values of passion and hard work in all interactions with customers and colleagues.
Requirements:
- At least 4 years of experience in a customer service or related role.
- Exceptional communication skills, both written and verbal, with the ability to effectively communicate with a diverse range of individuals.
- Excellent problem-solving skills and the ability to think quickly on your feet.
- Strong attention to detail and accuracy.
- Ability to work independently and manage time effectively in a remote work environment.
- Proficient computer skills and experience using CRM software and other customer service tools.
- Ability to thrive in a fast-paced, constantly changing work environment.
- Team player with a positive attitude and willingness to assist others.
- Passionate and hardworking individual who takes pride in providing excellent customer service.
Benefits:
- Relocation allowance for eligible employees.
- Parental leave for new parents.
- Free food and beverages provided on-site.
- Opportunity to work with a globally recognized brand and be part of a dynamic team.
Working Environment:
You will thrive in an energetic and rapidly evolving work setting. This role requires adaptability, flexibility, and the ability to manage multiple tasks simultaneously. You will have the opportunity to work from the comfort of your own home, providing a work-life balance that fits your needs.
Deadline to Apply:
Please submit your application by March 3, 2024. Interviews will be conducted on a rolling basis, and early applications are encouraged.
Equal Opportunity Statement:
Coca-Cola is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We celebrate diversity and are dedicated to creating an environment that is free from discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
