The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s essential in their lives through friendly, reliable, and low-rate air travel. The Regional HRBP invests in the future of Southwest’s People through manner of method of serving as an embedded representative to Ground Operations Directors and Station Leaders ensuring the People method aligns with to company’s dreams. This characteristic collaborates with Leadership and Legal on average overall performance improvement times and gives tips and help for the development and shipping of disciplinary conversations and documentation. The Regional HRBP has strong interpersonal capabilities and is passionate about advocating for Southwest’s People. Southwest Airlines Remote Careers At Home
What You Will Do:
• Handle incoming calls from customers with professionalism and courtesy.
• Assist passengers with flight reservations, changes, and cancellations.
• Address customer inquiries and resolve issues promptly and efficiently.
• Provide information regarding flight schedules, fares, and South Airlines’ policies.
• Ensure customer satisfaction through effective communication and problem-solving.
Responsibilities:
• Answering and managing a high volume of incoming calls.
• Meeting or exceeding performance targets for call handling and customer satisfaction.
• Keeping updated on South Airlines’ services, policies, and procedures.
• Collaborating with team members to share knowledge and improve overall service.
Requirements:
• High school diploma or equivalent.
• Proven customer service experience, preferably in a call center environment.
• Excellent communication skills, both verbal and written.
• Ability to navigate computer systems and multitask effectively.
• Flexibility to work various shifts, including evenings and weekends.
Conditions:
• Online remote position, requiring a stable internet connection.
• Must have a quiet and dedicated workspace.
• Availability to attend virtual meetings and training sessions.
Benefits:
• Competitive salary.
• Flexible work hours.
• Opportunities for career advancement.
• Employee discounts on South Airlines’ services.
• Work from the comfort of your own home.
How to Apply:
If you're passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and why you're interested in joining South Airlines as a Call Center Representative. Applications can be sent to Apply For This Job . We look forward to reviewing your application!
