General Motors is seeking a dedicated and passionate Customer Care Associate to join our team in San Jose,where you'll provide exceptional service to our valued customers. This remote position requires excellent communication skills and a passion for assisting others. Collaborate with a dynamic team to address inquiries, resolve issues, and ensure customer satisfaction. Apply now to embark on a rewarding career journey with us operating remotely. As a part-time Associate Level position, the Customer Care Associate will be responsible for providing exceptional customer service to all clients and customers, handling inquiries, resolving issues, and ensuring overall customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Handle customer complaints and provide appropriate solutions
- Process orders, returns, and exchanges
- Maintain accurate records of customer interactions and transactions
- Conduct research to answer customer questions and provide relevant information
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and company policies
- Meet individual and team performance targets
Requirements:
- 4 years of customer service experience in a similar role
- Excellent communication skills, both written and verbal
- Strong research skills to effectively address customer inquiries
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent required
Personality traits:
- Passionate about providing outstanding customer service
- Dedicated to delivering exceptional results
- Ability to multitask and prioritize tasks effectively
Soft skills:
- Strong research skills to efficiently address customer inquiries
- Excellent communication skills to interact effectively with customers and team members
Benefits:
- Vision insurance
- Paid sick leave
- Life insurance
Working environment:
At General Motors, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to providing equal opportunities for all employees and applicants.
Deadline to apply: March 9, 2024
Equal opportunity statement:
General Motors is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor protected by law. We value diversity and inclusivity in our workplace and are committed to providing a fair and inclusive recruitment process.
